Fraud Analyst

Toronto - Hybrid, ON, Canada

Full Time

IT & Fraud

Mid Level

Who we are

At Scene+, we foster an entrepreneurial spirit that drives our mission: making tomorrow even more rewarding for our members. As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent over 17 years delivering unparalleled rewards and experiences.

As we scale and evolve, our focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member-centric experience. Data is not just a tool for us. it’s the engine powering our growth strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our members.

Joining Scene+ now means stepping into a role where your passion and skills can make a tangible impact on millions of members. With rewards for every lifestyle, we believe there’s always something to look forward to. Come be a part of our journey - create exceptional outcomes, collaborate across teams, and shape the future with us.

Who we need

Reporting to the Director, IT & Fraud, we are looking for a Fraud Analyst. You will be working with a team dedicated to combating fraud, analyzing fraud journeys and managing risks for loyalty redemptions. Your goal will be to minimize our fraud exposure and support our business operations and growth.

This is an existing opportunity and a full-time hybrid role, working 3 days a week in the office, with the requirement to work weekends on a rotational basis.

What’s in it for you

Impact and exposure. You want to expand your technical skills using a broad range of cutting-edge tools and working with our vast amounts of data. You want to be part of the fraud-fighting community that has an outstanding ability to investigate and trace complex fraud journeys to determine their origin and develop prevention strategies. The work you do will ensure that the Scene+ experience for millions of Canadians remains secure.

Career Development. As part of a data-driven organization experiencing rapid growth, we value adaptability, collaboration, and a results-oriented mindset. We have a proven history of supporting the growth of our people. Whether you want to take your career further in Fraud or explore other technical careers at Scene+ or one of our parent companies, there is always something to look forward to.

As our new Fraud Analyst, you will:

Focus on fraud operations. You will regularly review fraud alerts and member-reported fraud claims to assess the nature of transactions. Utilizing critical thinking and standard operating procedures (SOPs), you will determine the validity of alerts or claims and report transactions accordingly.
Investigate. You will review fraud reported adjustments to identify anomalies that require further investigation, review suspicious activity to prevent potential fraud and action escalated cases that are reported by members.
Analyze. You will analyze and document business requirements related to fraud prevention and detection. You will extract, analyze, and interpret fraud-related data from the data warehouse to identify trends, patterns, and anomalies. Using analytical tools and critical thinking, you will generate insights to support fraud detection, prevention strategies, and operational decision-making.
Collaborate. You will involve collaborating with stakeholders to identify potential fraud risks and implementing effective strategies to mitigate them. You will work closely with other departments such as Cybersecurity, Legal and Member services as well as partner fraud departments to resolve fraud issues in a timely and efficient manner.
Implement automation. You will leverage automation in day-to-day fraud monitoring and within the fraud prevention platform to streamline investigative workflows, complete reporting, and enhance fraud monitoring capabilities.
Optimize policies and procedures. You will ensure that new requirements align with our current fraud management processes and organizational goals. You will contribute to the ongoing improvement of the fraud operational playbook. You will ensure the playbook aligns with all impacted parties and adheres to established IT security policies and procedures.

You bring:

The experience. You have experience with fraud prevention platforms, rules configuration and system management. In addition, you are familiar with fraud operational practices and are committed to fighting fraud daily.
The analytical drive. You are curious and want to find root causes, resolve problems, and prevent recurring issues. You are innovative with excellent problem-solving skills. You have a growth mindset and work to advance your knowledge of the latest operational and technical challenges.
The customer focus. You prioritize customer experience, operating with a sense of urgency and empathy. You can independently manage multiple ongoing assignments under tight timelines and navigate the demands of stakeholders. You can translate technical concepts for a nontechnical audience while maintaining professionalism and patience. You value collaborating with individuals who bring diverse backgrounds, experiences, and perspectives.
The technical skills. You have exposure to fraud monitoring tools, case management tools, Python, and SQL for running queries.

Compensation

At Scene+, we believe that compensation should be transparent, fair, and market competitive. Our salary ranges are designed to represent the progression from learning the role to truly mastering it.

This role has a minimum base salary of $75K and a maximum base salary of $110K. Our approach to compensation supports each person’s unique knowledge, skills, abilities, complexity of the role and balances it with internal equity to support a fair and competitive salary. The higher end of the range is reserved for those who have demonstrated deep expertise, while offers closer to the minimum reflect strong potential with room to develop.

Base salary is just one part of our total rewards package which also includes health and wellness benefits, employer-matched RRSP savings, a performance-based bonus program, and many more perks including free movies and free grocery delivery.

Join us.

We are a dynamic and agile organization that works collaboratively to anticipate and meet the business needs of our partners and the lifestyle needs of our members. People who thrive at Scene+ are mission-driven and eager to contribute to a brand that’s shaping the future of loyalty. As part of our team, you will excel in an environment that values ownership and practical, intelligent solutions. You will have the chance to create and refine processes, identify and address challenges with scalable solutions, and introduce best practices that drive our success.

Our values guide our work, and we consistently measure our progress against these principles.

Member Focus: We prioritize the needs and experiences of our members in everything we do.
Teamwork: We believe in the power of collaboration and working together to achieve our goals.
Continuous Improvement: We strive for excellence by constantly seeking ways to improve and innovate.
Integrity: We uphold the highest standards of honesty and transparency in our actions.
Results Driven: We are committed to achieving outstanding outcomes and delivering value.
Passion: We are passionate about our work and dedicated to making a positive impact.

What you can expect from our interview process:

A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
A virtual interview with the Director, IT and Fraud, to discuss how your experience and knowledge align with the team’s needs.
An virtual meeting with peers on the team to learn about the collaborative nature of the team.
A final interview with the Executive Director, Architecture & Delivery and/or SVP, Data Analytics & Operations. This is your opportunity to ask any last questions about joining Scene+.

Apply now.

If you have 70% of what we're looking for and 100% authenticity and passion, express your interest here. Please contact us by email at [email protected] and let us know what accommodations or assistance we can provide you during the application process.

At Scene+, we're committed to diversity, equity, and inclusion. We strive to integrate these values into everything we do, from our partners and offers to our teams and interactions. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.

How We Use AI in our Interview Process:

At this time, we do not use artificial intelligence (AI) tools to screen, assess or select applicants. For video interviews, we may use BrightHire, an AI-powered video interview tool, for recording purposes.

#LI-Hybrid
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Help us maintain an inclusive culture.

We want anyone, anywhere to have the same chance and opportunity to build a life they love and that they are proud of. We are proactive in creating a belonging environment that anyone can be a part of. Thoughtful, data-driven decision-making is core to this success. We ask these questions to strengthen our practices by using data to identify and mitigate unconscious bias in our hiring process.

If you choose to answer them, the responses are ONLY used in aggregate to help us identify areas for improvement in our processes. Your responses, or your choice to prefer not to say, will not be associated with your application and will not in any way be used in the hiring decision. For one, that’s illegal, and we’re really not into breaking the law. Keep being awesome, and thank you for considering work at Scene+.

1.) Indigenous peoples: Based on the definition below, are you an Indigenous person?
"Indigenous peoples" means First Nations, Inuit or Métis peoples of Canada.*

2.) Persons with disabilities: Based on the definition below, are you a person with a disability?
"Persons with disabilities" are individuals who have a long-term or recurring physical, mental, sensory, psychiatric, or learning impairment, and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.*

3.) Members of visible minorities: Based on the definition below, are you a member of a visible minority?
"Members of visible minorities" are persons, other than Indigenous peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.*

4.) To which gender identity do you most identify?*

5.) What are your salary expectations?* **

6.) Are you legally eligible to work in Canada on an ongoing basis? **

7.) Have you previously worked for Scene+? **

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9.) This role requires weekend work , are you able to open to this?*

10.) Do you have experience reviewing fraud alerts, suspicious transactions, or member-reported fraud claims?*

11.) Have you worked with data to identify fraud trends, patterns, or anomalies?*

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