Release & Change Manager (ITIL)

Toronto - Hybrid, ON, Canada

Full Time

IT Operations

Experienced

Who we are

At Scene+, we foster an entrepreneurial spirit that drives our mission: making tomorrow even more rewarding for our members. As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent over 17 years delivering unparalleled rewards and experiences.

As we scale and evolve, our focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member-centric experience. Data is not just a tool for us. It’s the engine powering our growth strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our members.

Joining Scene+ now means stepping into a role where your passion and skills can make a tangible impact on millions of members. With rewards for every lifestyle, we believe there’s always something to look forward to. Come be a part of our journey - create exceptional outcomes, collaborate across teams, and shape the future with us.

Who we need

Reporting to the Director, Information Security and IT Operations we are hiring a Release & Change Manager (ITIL) to establish and lead a structured release and change management function across our technology environment. In this newly created role, you will coordinate the planning, governance, and execution of releases across internal engineering teams and external delivery partners, ensuring changes are introduced in a controlled, transparent, and well-communicated manner.

You will act as the central point of coordination for the release lifecycle, bringing together multiple workstreams to ensure dependencies, risks, approvals, and rollout plans are clearly understood before changes move into production. Working closely with technology leaders, vendors, and operational teams, you will help mature release management practices aligned with ITIL principles, improving predictability, accountability, and stability across our systems and platforms.

This job posting is for a newly created vacancy that is a full-time, hybrid role working three days per week on site in our Toronto office.

What’s in it for you:

Establish the release management function. This is a newly created role where you will help establish and mature release and change management practices across the organization. You will introduce structure, refine processes, and implement governance that improves how technology changes are planned, reviewed, and delivered.

Work at the centre of major initiatives. As we continue to expand our partner ecosystem and technology platforms, you will coordinate releases across internal teams and external partners, bringing visibility and structure to how new capabilities are introduced across loyalty, digital, and data platforms.

Influence across teams. This role sits at the intersection of technology delivery and operational governance. You will collaborate with architects, engineering teams, vendors, and leadership to coordinate releases, manage risk, and ensure changes move through the organization in a structured and well-communicated way.

As our new Release and Change Manager, you will:

Coordinate the release lifecycle. You will oversee the planning, scheduling, and execution of technology releases across internal teams and external vendors, ensuring releases are aligned with defined release calendars, operational priorities, and business needs.
Implement and mature ITIL-aligned release and change management practices. You will bring structure and governance to how changes are introduced across the organization, ensuring releases meet defined entry and exit criteria, approvals are obtained, and risks are identified and mitigated before changes move into production.
Manage cross-team dependencies. You will coordinate release activities across multiple workstreams including engineering, architecture, data, security, and partner teams, ensuring dependencies, sequencing, and integration points are clearly understood and managed.
Facilitate ITIL Change Advisory Board (CAB) processes. You will prepare release packages for review, coordinate change approvals, and ensure stakeholders have the information required to assess risk, impact, and rollback strategies prior to implementation.
Maintain release visibility across the organization. You will track active, upcoming, and completed releases and provide clear communication on release schedules, risks, and timelines to stakeholders, leadership, and operational teams.
Strengthen release and environment controls. You will ensure releases move through development, testing, and production environments in a controlled and well-documented manner aligned with ITIL change enablement practices.
Drive continuous improvement. You will identify opportunities to improve release predictability, reduce operational risk, and enhance coordination across teams through stronger governance, metrics, and reporting.

You bring:

The experience. You have experience in release management, change management, program delivery, or technology operations within complex technology environments. You understand how to coordinate enterprise releases across multiple teams and stakeholders, ensuring changes are planned, reviewed, and implemented in a controlled and well-governed manner.
The knowledge of ITIL practices. You have experience working with ITIL-aligned processes, particularly release management and change enablement. You are comfortable facilitating Change Advisory Board (CAB) discussions, managing approvals, and ensuring releases meet defined governance, risk, and documentation standards.
The coordination and organizational skills. You are highly organized and able to manage multiple concurrent initiatives. You can track dependencies, maintain release calendars, and ensure the right information, approvals, and documentation are in place before changes move forward.
The technical awareness. You have a foundational understanding of technology environments and are comfortable working with engineering and architecture teams. You understand concepts such as APIs, DevOps pipelines, environments, and system integrations, allowing you to coordinate releases effectively without needing to be a hands-on developer.
The communication and stakeholder management skills. You are confident working across teams and influencing stakeholders without direct authority. You can bring together internal teams and external partners, ensuring releases are communicated clearly and executed in alignment with agreed governance processes.
A continuous improvement mindset. You enjoy bringing structure to complex environments and strengthening release lifecycle governance. You are motivated to introduce stronger processes, reporting, and operational discipline that improve release predictability and reduce risk.

Compensation

At Scene+, we believe that compensation should be transparent, fair, and market competitive. Our salary ranges are designed to represent the progression from learning the role to truly mastering it.

This role has a minimum base salary of $95K and a maximum base salary of $110K. Our approach to compensation supports each person’s unique knowledge, skills, abilities, complexity of the role and balances it with internal equity to support a fair and competitive salary. The higher end of the range is reserved for those who have demonstrated deep expertise, while offers closer to the minimum reflect strong potential with room to develop.

Base salary is just one part of our total rewards package which also includes health and wellness benefits, employer-matched RRSP savings, a performance-based bonus program, and many more perks including free movies and free grocery delivery.

Join us.

We are a dynamic and agile organization that works collaboratively to anticipate and meet the business needs of our partners and the lifestyle needs of our members. People who thrive at Scene+ are mission-driven and eager to contribute to a brand that’s shaping the future of loyalty. As part of our team, you will excel in an environment that values ownership and practical, intelligent solutions. You will have the chance to create and refine processes, identify and address challenges with scalable solutions, and introduce best practices that drive our success.

Our values guide our work, and we consistently measure our progress against these principles.

Member Focus: We prioritize the needs and experiences of our members in everything we do.
Teamwork: We believe in the power of collaboration and working together to achieve our goals.
Continuous Improvement: We strive for excellence by constantly seeking ways to improve and innovate.
Integrity: We uphold the highest standards of honesty and transparency in our actions.
Results Driven: We are committed to achieving outstanding outcomes and delivering value.
Passion: We are passionate about our work and dedicated to making a positive impact.

What you can expect from our interview process:

A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.

An in-person interview with the Director, Information Security and IT Operations. In this conversation, you will share your experience managing releases, coordinating cross-team dependencies, and working with ITIL-aligned release and change management practices.
A virtual interview with the Senior Director, Technology Delivery and Architecture. This discussion will focus on how you collaborate with engineering and architecture teams, coordinate releases across multiple stakeholders, and bring structure and governance to technology delivery.

Apply now.

If you have 70% of what we're looking for and 100% authenticity and passion, express your interest here. Please contact us by email at [email protected] and let us know what accommodations or assistance we can provide you during the application process.

At Scene+, we're committed to diversity, equity, and inclusion. We strive to integrate these values into everything we do, from our partners and offers to our teams and interactions. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.

How We Use AI in Our Interview Process:

At this time, we do not use artificial intelligence (AI) tools to screen, assess or select applicants. For video interviews, we may use BrightHire, an AI-powered video interview tool, for recording purposes.

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Help us maintain an inclusive culture.

We want anyone, anywhere to have the same chance and opportunity to build a life they love and that they are proud of. We are proactive in creating a belonging environment that anyone can be a part of. Thoughtful, data-driven decision-making is core to this success. We ask these questions to strengthen our practices by using data to identify and mitigate unconscious bias in our hiring process.

If you choose to answer them, the responses are ONLY used in aggregate to help us identify areas for improvement in our processes. Your responses, or your choice to prefer not to say, will not be associated with your application and will not in any way be used in the hiring decision. For one, that’s illegal, and we’re really not into breaking the law. Keep being awesome, and thank you for considering work at Scene+.

1.) Indigenous peoples: Based on the definition below, are you an Indigenous person?
"Indigenous peoples" means First Nations, Inuit or Métis peoples of Canada.*

2.) Persons with disabilities: Based on the definition below, are you a person with a disability?
"Persons with disabilities" are individuals who have a long-term or recurring physical, mental, sensory, psychiatric, or learning impairment, and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.*

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9.) Do you have experience working within ITIL-aligned change and release management frameworks?*

10.) Are you familiar with change governance processes (approvals, risk assessment, rollback planning)?*

11.) Do you hold an ITIL certification (Foundation or higher)?*

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